Privacy policy - Craft School Oz
Website: craftschooloz.com
Privacy enquiries: create@craftschooloz.com
Last updated: 20 October 2026
Craft School Oz respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Craft School Oz collects, uses, stores and protects your personal information when you visit our website, purchase our books or other products, enrol in an online course, subscribe to our newsletter, communicate with us or otherwise interact with Craft School Oz.
Craft School Oz is an Australian business based in Victoria.
What personal information do we collect?
Depending on how you interact with us, we may collect:
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your name
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email address
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postal and delivery address
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telephone number
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billing and payment information
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details of books, products, workshops or online courses you purchase
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information relating to your online course enrolments
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information you provide when contacting us
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your newsletter and marketing preferences
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information you provide when completing a form, survey or promotion
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information about how you use our website
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technical information such as your IP address, browser type, device type and website activity.
We only collect personal information that is reasonably necessary for us to operate our business and provide our products and services.
We do not intentionally collect sensitive personal information unless there is a specific reason for doing so and we are permitted to collect it under applicable law.
How do we collect your personal information?
We may collect personal information when you:
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purchase a book or other product through our website
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purchase or enrol in an online course or workshop
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register for an account associated with one of our services
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subscribe to our newsletter
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complete a form on our website
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contact us by email or through our website
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communicate with us through social media or messaging services
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participate in a promotion, competition or survey
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use our website or interact with our online content.
We may also automatically collect certain technical information through cookies, analytics tools, pixels and similar technologies.
Why do we collect and use your information?
We may collect, hold, use and disclose your personal information for purposes including:
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processing and fulfilling orders
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delivering books and other physical products
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providing access to online courses and workshops
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communicating with you about purchases and course enrolments
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responding to enquiries and providing customer support
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sending newsletters and information you have requested
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sending information about Craft School Oz products, workshops, courses and special offers where permitted by law
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understanding how visitors use our website
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improving our website, products, courses and services
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measuring and improving the effectiveness of our marketing
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maintaining the security and proper operation of our website and systems
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maintaining appropriate business, accounting and financial records
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complying with our legal obligations.
We will not use your personal information for purposes that are unrelated to the reason it was collected unless permitted or required by law.
Newsletters and marketing
If you subscribe to our Craft School Oz newsletter, we collect your email address and, where provided, your name.
We use Wix to manage our website and send our email newsletters.
Our newsletters may include:
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news from Craft School Oz
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new online workshops and courses
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books and products
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special offers
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creative projects and inspiration
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information about events and activities
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other information relating to basketry, textiles, fibre art and related creative interests.
We only send commercial marketing emails where we have the appropriate consent or are otherwise permitted to do so under Australian law.
Our commercial emails include a clear and functional unsubscribe option.
You can unsubscribe from our marketing emails at any time by using the unsubscribe link provided in the email or by contacting us at:
Australian spam laws require commercial electronic messages to include a functional unsubscribe facility and require unsubscribe requests to be actioned within five working days.
ManyChat and social media communications
Craft School Oz may use ManyChat to communicate with people who choose to interact with us through supported social media and messaging platforms, including automated responses and other communications.
Information provided through these interactions may include your name, email address, social media account information, messages and other information you choose to provide.
ManyChat may process information on our behalf and may store or process information outside Australia.
We recommend reviewing ManyChat's own privacy policy for information about how it handles personal information.
Cookies, Google Analytics and Meta Pixel
Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve our marketing.
Google Analytics
We may use Google Analytics to understand website traffic and visitor behaviour, including which pages are visited and how visitors interact with our website.
Meta Pixel
We use the Meta Pixel to help us understand the effectiveness of our marketing and advertising, measure activity on our website and, where applicable, provide more relevant advertising through Meta platforms such as Facebook and Instagram.
These technologies may collect information such as:
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IP address
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device and browser information
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pages visited
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interactions with our website
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approximate location information
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information about how visitors arrived at our website.
Google and Meta may process information outside Australia.
You can control some cookies through your web browser settings. Disabling cookies may affect the functionality of some parts of our website.
Online courses
Our online courses and workshops are delivered through Teachable.
When you purchase or enrol in a Craft School Oz course, Teachable may collect and process information necessary to create your account, process your enrolment and provide access to the course.
This may include your name, email address, account information and information relating to your course activity.
Teachable may store or process personal information outside Australia.
Teachable's own privacy policy also applies to information it handles through its platform.
Payments
We use third-party payment providers including Stripe and PayPal to process payments.
When you purchase a book, course, workshop or other product, these payment providers may collect and process information required to complete the transaction.
We do not ordinarily store your complete credit or debit card details ourselves.
Stripe and PayPal may process or store information outside Australia and have their own privacy policies governing the handling of personal information.
Books and physical products
When you purchase a book or other physical product directly from the Craft School Oz website, we collect information such as your name, email address and delivery address so that we can process and fulfil your order.
We may provide relevant information to postal, delivery or fulfilment services where necessary to deliver your purchase.
Who may receive your personal information?
We may disclose personal information to trusted service providers where this is reasonably necessary to operate Craft School Oz.
These may include providers of:
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website and hosting services, including Wix
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online course delivery, including Teachable
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email marketing and newsletter services, including Wix
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messaging and communication services, including ManyChat
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payment processing, including Stripe and PayPal
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website analytics, including Google Analytics
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advertising and marketing services, including Meta
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accounting and bookkeeping services
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order fulfilment and delivery
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information technology and security services.
We do not sell or rent your personal information to third parties.
Overseas disclosure of personal information
Some of the technology and service providers we use are based outside Australia or may store or process personal information outside Australia.
These may include Wix, Teachable, ManyChat, Stripe, PayPal, Google and Meta.
As a result, your personal information may be transferred to, stored in, or accessible from countries outside Australia.
We take reasonable steps to select reputable service providers and to ensure that personal information is handled appropriately.
Because our service providers may change their infrastructure and the locations in which information is stored or processed, the countries involved may change from time to time.
How do we protect your information?
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
We use reputable third-party platforms and services and take reasonable steps to maintain the security of our website, accounts and business systems.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
How long do we keep personal information?
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
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provide products and services
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maintain customer and course records
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manage orders and transactions
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resolve enquiries or disputes
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maintain appropriate business and financial records
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comply with legal and accounting obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it where appropriate.
Accessing and correcting your information
You may contact us to request access to personal information we hold about you.
You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.
Please contact:
We may need to verify your identity before providing access to personal information.
Privacy complaints
If you have a concern or complaint about how Craft School Oz has handled your personal information, please contact us first.
Email: create@craftschooloz.com
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Children's privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children for marketing purposes.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The most recent version will be published on the Craft School Oz website and will include the date it was last updated.
Contact us
If you have any questions about this Privacy Policy or how Craft School Oz handles personal information, please contact:
Craft School Oz
Email: create@craftschooloz.com
Website: craftschooloz.com
Australia
Last updated: 20 October 2026